Form & Build Supply is committed to serving all customers including those with limitations and disabilities with the respect and dignity they deserve. We believe in equal opportunity for all; this means all customers will receive their goods and services with the same standards of excellence; regardless of limitations and disabilities. We are committed to remove and prevent barriers to ensure accessibility for all visitors, customers, and employees.
We have adopted best practices, such as new employee orientation to ensure our employees are properly educated. Our business is committed to making our facility and its services available for all, meeting all the regulations under the Accessibility for Ontarians with Disabilities Act.
The goal of Form & Build is to meet expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated. Feedback can be provided in accessible formats and communications supports, upon request. Feedback may identify areas that require change and encourage continuous service improvements.
Feedback regarding the provision of services to people with disabilities can be made in person, by phone, e-mail, in writing or through the mail. Feedback shall be provided to the Branch Managers and/or General Manager. Management will provide a response no later than seven (7) days of receipt.