January 14, 2021
With the latest lockdown measures instituted in the province of Ontario, the team at Form & Build Supply would like to provide some guidance on our operations. Form & Build supplies construction materials to a number of the sectors in the construction industry deemed essential by the government. Therefore, we will continue to accept and fulfill orders throughout the duration of the lockdown. To ensure that our employees and customers remain safe, we ask our customers to abide by the following rules:
- Currently, we will remain open to fulfill orders. However, all our showrooms will be closed.
- To place an order, please call or email your local branch at the contact information at the bottom of this advisory. If ordering by email, please specify your anticipated pick-up date and time or whether you are placing an order for delivery.
- If you have an account with Form and Build, you can apply your order against your available credit as normal.
- Credit card payments can be processed over the phone.
- For pick-up orders, please pull your vehicle to the yard/warehouse entrance at the branch. Our staff will load your vehicle with your order. Please stay inside your vehicle during this process. No signatures will be required at this time. We will take a picture of the order and write the receiving customers name on the packing slip.
- For delivery orders, our drivers will comply with all job-site specific precautions.
o If the customer is able to unload the delivered merchandise, our drivers will not leave their truck during this process. Once unloaded, they will take a picture of the delivered order and write the receiving customer’s name on the delivery slip. This will then be emailed to the customer.
o If you require our driver to unload the order, please have your staff vacate the area in which the unloading is to occur. Our driver will then take a picture of the delivered order and write the receiving customer’s name on the delivery slip. This will then be emailed to the customer.
We appreciate everyone’s patience and understanding and please feel free to reach out to your local branch if you have any other questions.
Mississauga: firstname.lastname@example.org 1-800-563-2285
Kitchener: email@example.com 1-800-265-8963
London: firstname.lastname@example.org 1-800-265-1075
Hamilton: email@example.com 1-866-603-4480
Windsor: firstname.lastname@example.org 1-800-451-5516